Use of Patient Information

Mid Essex Extended Access Service

Partner organisation/s: Patients registered practice and Elizabeth Courtauld Medical Ltd.

How will patient information be used?

When a patient books at appointment to attend an Extended Access hub, the registered practice will grant access permissions to the ElizabethCouurtauld Medical Ltd to be able to access that patient record. The record will only be accessed by staff employed by Elizabeth Courtauld Medical Ltd who are responsible for delivering the Extended Access service.
Once the patient has attended the appointment, the record will be updated accordingly and the registered practice will be informed that the record has been updated and that the appointment has been concluded.
Staff at the Elizabeth Courtauld Partnership will no longer have access to the patient record once the consultation has concluded and the registered practice has been informed.

Will patient records to be shared?

Elizabeth Courtauld Medical Ltd will not share patient records with a third party. However, it should be noted that relevant patient information may be shared where a referral or test request is made on behalf of the patient.

How will this recording be stored, accessed and protected, and for how long?

Patient records are stored, accessed and protected on a secure clinical system within your registered practice. Staff at the Elizabeth Courtauld Medical Ltd will be granted access to patient records, as required, in order to deliver the Extended Access service. Records are only accessible for the duration required to undertake the appointment, action any ongoing treatment required and update the record.

Your rights as a data subject

Going forward, you have the right to withdraw your consent at any time, for any reason.
To do this, please contact your registered practice.
You have the right of access to information held about you by your registered practice. Information on how to make such a request is available on your registered practice website.
Under the General Data Protection Regulation, you have a number of rights as a data subject.

Information on all your rights as an individual whose data we process are available here:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights

How your personal information is used and your rights

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. If the local GP surgery is closed please call 111. After 14 days you will need to register as a temporary or permanent patient.

The Extended Access Service cannot register patients as temporary residents and hence if you need to be seen as a temporary resident you should register with a local surgery and request the reception staff to book you an appointment at the Extended Access hub, should you wish to be seen at one of the hubs.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Download the Temporary Resident Registration Form

If you need an interpreter you must tell the receptionist when you make the appointment. Tell the staff which language you speak and they will make a note on your booking and staff at Extended Access service will try and arrange an interpreter for you to attend your consultation with our clinician or get an interpreter on the phone. It is important that you and the doctor understand each other so that he/she can make an accurate diagnosis of your problem.

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi